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Refund Policy

Effective Date: 5/30/2025

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Our Commitment

At Flacco Land & Livestock, we take pride in the quality of our farm products and strive to deliver exceptional customer service. Because our goods are perishable and often custom-processed, our refund policy is structured to protect both your expectations and our farm operations.

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Non-Refundable Items

Due to the nature of our business, the following items and fees are non-refundable:

  • Deposits for pork or hay reservations

  • Processing fees paid to third-party processors

  • Products not picked up within the agreed time window

  • Perishable goods once delivered or transferred to your care

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Refund Eligibility

You may be eligible for a refund only under the following conditions:

  • If we are unable to fulfill your order due to farm production issues

  • If you cancel your order at least 30 days before the scheduled pickup or processing date

  • If a product is damaged before transfer and we are clearly at fault

Refunds are issued at our discretion, and in most cases will be returned via the original method of payment within 7–10 business days.

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Cancellation Policy

If you need to cancel your order:

  • More than 30 days before scheduled pickup or processing: eligible for a full refund (minus any non-refundable deposit)

  • 15–29 days before: partial refund may be issued at our discretion

  • Less than 14 days before: no refund

We understand that life happens — if you have an emergency, please reach out and we’ll do our best to work with you.

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Incorrect or Incomplete Orders

If you believe you received the wrong product or your order is missing something:

  • Contact us within 48 hours of pickup/delivery

  • Provide photos and a description of the issue

  • We’ll investigate and may offer a replacement, refund, or credit toward a future purchase

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Custom Butchering and Processing

For pork orders processed through a local butcher:

  • Once the animal is delivered to the processor, you are responsible for working with them directly on cuts, smoking, pickup, and any additional fees

  • Flacco Land & Livestock is not responsible for errors made by third-party processors

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How to Request a Refund

Email us at [Your Email Address] or call us at [Your Phone Number] with your order details and reason for the request. We aim to respond within 3 business days.

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Contact Us

If you have any questions about this policy, contact:

Flacco Land & Livestock
Email: Support@flaccolandandlivestock.com

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